Expert Guidance
for Informed Real Estate Decisions
Buy with Confidence at LONG TERM
Introduction
Mr. I was in the process of considering a move from his rental apartment to a new permanent home.
The decision to start searching for a new property was prompted by our children entering junior and senior high school, and the growing sense that our living environment needed to evolve with our family.
Amidst this process, an online search prompted Mr.I to reach out to Longterm
Ultimately, he discovered an ideal property that went beyond what he had originally imagined, and chose to proceed with the purchase.
We’ve continued to support him even after the purchase, through our after-sales services and ongoing assistance.
How They Found Longterm
What prompted you to start looking for a property? Also, could you tell us how you came to know about our company?
Due to our rental home becoming too small, we began considering moving to a larger residence.
When our eldest child entered junior high school and our younger child was in the upper grades of elementary school, we weren’t yet seriously searching for a new home, but we casually looked at properties from time to time.
While searching online, we happened to find a property managed by Longterm that caught our attention, so we reached out to them, which started our connection. Because the property’s features perfectly matched our preferences and our first impression of our agent, Mr. Tanaka, was that he was very kind and trustworthy, we decided to schedule a viewing.
Are there any aspects of our company’s support during the stage of considering the property purchase that left a strong impression on you?
From the very first inquiry, I have been grateful for Mr. Tanaka’s prompt and flexible responses.
Although he mentioned that the schedule for viewing the property I was interested in was quite full, he kindly suggested an earlier time slot, which allowed me to see the property sooner than others. Additionally, Mr. Tanaka’s personal experience with purchasing real estate made his advice especially valuable.
For example, he compared the property with others in the area and provided detailed explanations about the neighborhood’s environment. His clear and credible information gave me confidence to proceed with the consideration.
What kind of property were you initially looking for?
The most important factor in our search was the size of the living room.
We strongly wanted to secure a spacious and comfortable area where the entire family could relax and enjoy their time together. Additionally, since we liked the atmosphere of the areas we had lived in before, we aimed to find a neighborhood with a similar environment.
We also prioritized locations convenient for our children’s schools and daily life, so we narrowed down the search to specific areas. Before purchasing this property, we viewed two other homes.
To be honest, when I first inquired about this property, it was just out of casual interest to take a look.
What kind of property did you ultimately purchase? And what were the reasons behind your choice?
The moment I saw the property for the first time, I naturally felt excited.
The clean and well-designed interior was very appealing, and I remember having an instinctive feeling of “I want to live here.”
My family also liked it, so we decided to buy it relatively quickly. Mr. Tanaka clearly explained both the advantages and disadvantages of the property, and I appreciated that there was no sales pressure—his communication was natural and friendly.
Because he approached us from the buyer’s perspective, I felt a deep sense of trust and was able to purchase the property with full confidence.
Purchase Process and
Decision Points
Experience and Impressions of Our After-Sales Service
What prompted you to use our after-sales service?
On the day of our move, we discovered a water leak at the washbasin, which led us to use the after-sales service.
When we noticed the leak, we immediately contacted Mr. Tatewaki from Longterm, and he quickly arranged for a repair technician to come.
What was the nature of the service?
The repair itself took some time due to the need to order specific parts, so it wasn’t completed right away.
During that time, we requested to change the regular faucet to an extendable shower-type faucet, and they gladly accommodated our request.
We were very pleased that they listened carefully to our wishes.
Feedback on Using Longterm and
Future Expectations
Do you plan to continue using our services in the future?
We intend to live in our current property for a long time, but when the time comes for our children to grow and we need to consider a new home, we definitely plan to consult with you again.
That said, we really love our current home, so thinking about that future time makes us feel a bit nostalgic. No matter which LONG TERM staff we communicated with, their responses were always quick without pressuring us to reply hastily, which allowed us to discuss everything calmly—this was very reassuring.
Also, during the buying and selling process, Mr. Tatewaki provided clear and helpful answers to specific questions, such as whether a bank seal could be used instead of a registered seal, which was greatly appreciated.
With Mr. Tanaka as the expert assessor and Mr. Tatewaki handling the practical matters, we felt deep trust in the well-organized support system that was there when needed.
Please share a message for those who are considering using our company.
Mr. Tanaka truly understands the unique charm and added value of pre-owned properties, which new constructions simply don’t have. He proposed properties that perfectly matched our preferences, so I believe you can find a home that truly fits your own feelings with his help.
For anyone looking for a property, I recommend thinking of Longterm as a “select shop for condominiums” and giving them a consultation at least once. Mr. Tanaka is exactly like a “condominium sommelier” or a “condominium concierge.”
I realized that it is this sincere human communication—something AI can’t replace—that allowed us to proceed with confidence in our purchase.
Moreover, he provided flexible and attentive proposals tailored to our price range, which was very helpful in choosing our property.
If you want to proceed with your real estate purchase based on expert advice and feel confident in your decisions, I highly recommend making use of LONG TERM.